A. Returns and exchanges not related to quality
① Order Not Yet Shipped
Eligible for full refund with no additional charges.
② Order Shipped (Customer-Initiated Reasons, e.g., ordered by mistake, changed mind)
Refusal to accept the package is not allowed. If the customer refuses the package, it will be treated as abandonment, and no refund will be issued.
If a return is needed, please contact our customer service within 30 days after delivery, and ensure that the item is unused and in original packaging.
The customer is responsible for the following costs:
- Original shipping cost
- Return shipping cost
- 10% restocking fee
③ Order Shipped (Logistics Failure Due to Customer Responsibility)
Including but not limited to the following situations:
- Incorrect shipping address provided by the customer
- Failure to pick up the package within the required timeframe
- Refusal to accept the package
- Failure to pay duties or taxes
The customer will be responsible for:
- Original shipping cost
- If reshipment is requested: secondary shipping cost
- If order is cancelled: 10% restocking fee
④❗Special instructions for customers who refuse to accept non-returnable warehouses
- If the customer refuses the package or fails to pick it up, and the parcel cannot be returned to our warehouse (e.g., due to shipping restrictions or destruction by the carrier or customs), the order will be treated as abandoned and will not be refunded.
- We rely on the tracking and status reports provided by logistics companies as the official basis for dispute resolution. Customers are expected to accept platform decisions based on this data.
⑤ Special Product Policy (International Orders Containing Lithium Batteries)
- Once a product containing lithium batteries is shipped, if the package is destroyed due to the customer's refusal to accept, failure to collect in time, failure to cooperate with customs clearance, or failure to pay tariffs/handling fees, it will be deemed that the customer has voluntarily abandoned the goods, and the platform will not refund.
⑥ Brazil Orders Special Notice
- If the customer fails to pay taxes within the specified time, resulting in the package being destroyed by Brazilian customs, all losses shall be borne by the customer and no refund will be given.
B. Return and Exchange Due to Quality Issues
① Our Responsibility (Wrong Item, Damaged, or Functional Defect)
We will cover the following:
- Return shipping
- Free re-issuance of the correct product or full refund
② Brazil Import Tax Clarification
Regardless of return reason, all import duties/taxes paid by customer are non-refundable
③ Return Process & Important Notes
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Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
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All returns must be approved in advance by our customer service and accompanied by a return address.
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Returns sent without authorization may be rejected and ineligible for refund.
Special Notes
- ⚠️ To ensure fair transactions, if customers refuse to accept high-value goods without reason (the total value of goods in a single order exceeds USD 200), the platform has the right to record their behavior and restrict their after-sales service rights, including but not limited to: no longer enjoying the refund policy, restricting order permissions, refusing subsequent services, etc.
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⚠️ Bulk purchase orders do not support returns. To prevent malicious arbitrage and repeated use, any order of more than 10 identical items at a time will be considered a bulk purchase order.
Once such orders are shipped, no returns or exchanges are accepted. Please be sure to confirm the model, quantity and actual needs of the product before placing an order.